In our second podcast episode, we sit down to talk with Morris Laniado, Associate VP of Fluent as well as Jamie Field, Manager of Strategic Relationships at Jornaya.
We look towards the future. Morris and Jamie share their insights on what the lead generation space might look like in the next five years, as well as how Fluent and Jornaya plan to keep their spots as industry leaders going forward.
We are kicking off our first episode by discussing a topic that is on the forefront of many of our clients’ minds in these uncertain times brought on by COVID-19: what should a call center-based business be doing to stay ahead of the curve in today’s unprecedented and unpredictable environment, and what does it mean for a business and its employees?
Several organizations have asked their employees to start transitioning into working remotely as a response to growing global health concerns. Learn more about which online platforms businesses can utilize to continue collaborating together effectively.
By properly documenting TCPA compliance and eliminating interactions with blacklisted numbers, you can breathe a sigh of relief knowing each of your calls include the information you need to protect yourself from litigation. Retreaver supports all the perfect solutions to promote call legitimacy.
Customer interactions are more difficult to attribute in a non-digital sales cycle. A customer could view an advertisement or visit a landing page but then decide to order the product at a later date or visit a physical location and make the purchase in person. This disconnect presents a challenge because sales might not happen over a digital platform or phone call, in such cases confirming a successful conversion will require an offline conversion implementation.
Start utilizing your web activity through real-time page tracking. Web tracking can open up growth opportunities for your business, increase customer satisfaction through personalization and take some workload off from your agents through data-driven decision making.
