New to Retreaver Call Tracking?
Think of the last time you were on the phone trying to finalize a purchase. You've been on hold for some time, you've answered duplicate questions and restated your request to the sales agent on the other line, possibly even several times already that day if you were shopping around. The last thing you want is to spend more time on the phone - you want quick, personalized and effective service!
Providing great customer service starts with a well crafted caller experience - by personalizing engagements, communicating with callers and guiding their call towards the right agent or department - you can ensure that your customers will be satisfied with the level of expedited service.
Callers want personalized experiences that factor in all the information they have provided including their product interest or desired service, account number and any other details critical to a particular call engagement. A well thought out caller experience will remove any friction between the customer and the final sale.
Retreaver provides several features that will enhance your caller experiences; Our call data gathering and processing service is second to none, communicate with your callers through interactive voice response, and route calls to the best person or department suited to take their call using our context-based call routing system.
View our 7 Ways Call Tracking Helps Scale Your Business article to learn more about what call tracking can do for your customers.
The key to creating a professional caller experience is by utilizing valuable caller data. In order to personalize engagements or act on a particular call attribute, you will need to associate and attach that data to call using a concept of "Tags".
View our Tag Types & Operators guide to see all the available system tags that come out of the box with every call.
These tags can be used to construct descriptive caller profiles, personalize service, influence call routing decisions and strengthen your marketing analytics. Identify potential growth opportunities for your business by analyzing traffic sources or spotting common customer needs and wants - there is no limit to the amount of custom call attributes you can create or associate with a call.
View our How Consumer Insights are critical to your marketing success article to learn more about the value of consumer insights.
By knowing more about your customers and their desires, you will be better equipped to service their needs.
Identify the context behind each call to deliver personalized service and reap the benefits of context based routing.
How To Add Data To Calls - Your calls contain valuable data, start using it!
Automatically track every prospect that visits your webpage and simultaneously tag the data towards any generated calls.
How Real Time Page Tracking Can Increase Your Customer Service Experience - Make data driven decisions.
Communicate and guide incoming callers through your call campaigns, use IVR to collect any last minute attributes.
What Are Prompts And How Are They Configured? - Effective caller communication is key.
Deliver an individualized call flow experience based on the information you've gathered about the callers intent.
Routing Settings: How To Manage Call Routing Paths For Campaigns - Route calls to where they need to go.
Reconnect with missed callers or inform your team of any necessary follow up actions using webhook events.
How to ensure every call gets answered - A quick follow-up can be critical when finalizing a sale.
Let us provide you with the tools you need to deliver an exceptional caller experience for your prospects. Our user-friendly interface, customizable features, unparalleled call tracking and integration abilities will help any organization or marketer achieve their unique goals.
Looking to learn more about improving caller experiences?
Contact Retreaver and we can explore ways to implement your desired service. We're always working towards providing new solutions for our clients.
Need help enhancing your caller experiences?
Contact our support team, we will respond quickly to resolve any technical issues. Our team is available to help your organization integrate your tech stack successfully.
Visit our Knowledge Base for more information:
The Knowledge Base provides several walk-through guides for our features.