Call Tracking Solutions Every Successful Agency Needs

The call tracking you need to maximize conversions over the phone and get credit for your efforts.

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Pass critical information along to the best available agent.

“84 Percent of marketers agree that attribution is critical to marketing success”

– Martech Today



Comprehensive Call Control

Pass critical information along to the best available agent.
Caller context and source
Caller source and context
Provide your buyer’s agents with caller context, history and qualifying information before connecting the call.
Capture unlimited data
Capture unlimited data
Tag your calls with contact, ad, campaign, context, location, segment and other important information. Automatically.
Client call reporting
Client call reporting
Post each call and call outcome automatically to your client’s favourite reporting tools in real-time.
Hold & transfer
Hold and transfer
Manage calls as warm transfers with live call controls - hold callers, find the best buyer and then transfer callers to get the conversion.
Route and distribute leads
Route and distribute leads
Match leads to agents most capable of converting the sale based on stats, segments, offers, or any other data attribute.
Automate follow-up calls
Automate follow up calls
Initiate a follow-up call from your sales rep based on a particular action from the lead.


Call tracking for Agencies

Call tracking for Agencies

Retreaver helps connect inbound callers to the best available agent or department suited to handle that call.


  • Take advantage of Retreaver's attribute-based call routing to process calls by geographical location, operating business hours or desired interaction.

  • Use the Interactive Voice Response system to convey instructions or prompt callers for additional information prior to routing.

  • Whisper critical call information to an agent prior to connecting with a customer to ensure the agent has all the relevant information they need to handle the call.

  • Manage agents and departments with granular control, configure endpoint groups to influence routing destinations using priority, weight and caps.

  • Generate real-time reports of processed calls to evaluate conversions, analyze call recordings using speech transcription and keyword spotting to gather additional call insights.

How Retreaver improves agent & caller experiences through personalized service:


Popular Features for Agencies

Retreaver provides several features to help you get that conversation going.

Local phone numbers

Select unique local phone numbers from hundreds of area codes in the USA and Canada, plus add local numbers from over 50 countries worldwide.
Attribute-based call routing

Match leads to the best-matched buyer using any contact attribute as the basis for routing including geolocation, affiliate ID, offer, product, segment, and others.
SkipThrough IVR™

Adaptive IVR that only asks the necessary pre-qualifying questions for available buyers, and for attributes we don't already know about the caller.
Dynamic Agent Whispers

Present call and contact data to agents before the caller is connected using a whisper prompt containing data about the unique caller.
Live reporting tool updates

Send call data to reporting analytics tools and data warehouses in real-time.
Self-serve reporting

Provide your partners and clients with their own collaborator account so they can self-serve call reports and logs, and drill into their specific calls.

View our features page to learn more.



Popular Integrations for Agencies

Retreaver can integrate with your favorite third party platforms to ensure you're making the most of your caller data.

Jornaya

Jornaya provides TCPA compliance services and detailed caller journey reports by tracking sales leads across various channels.

HubSpot

HubSpot is a popular CRM provider, integrate Retreaver with HubSpot to automatically generate contact lists from each call or match information back to return callers.

Everflow

Everflow supports affiliate networks through sales tracking, detailed reporting and built in automation tasks that help maximize conversions.

Vicidial

Vicidial provides open-source contact center solutions that can be customized to organize and process your calls and call data programmatically across platforms.

Salesforce

Salesforce uses inbound call data to create contact lists, keep track of leads, pending sales or create follow up events.

Five9

Five9 provides auto dialing services, improving your lead outreach potential while aggregating communication channels across your agents and call centers.

View our integrations page to learn more.



Agency resource list

Retreaver provides several resources to help you create an effective call campaign.
Getting Started: Creating your first Retreaver call tracking campaign. DNI: How to display dynamic tracking numbers on your landing page. Routing Settings: How to configure call routing paths for campaigns. Interactive Voice Response: How to communicate with callers using IVR prompts. Prompting Callers: How to prompt callers for additional information. Adding Data to Calls: How to add data to calls using Retreaver's tagging system. Tag System Overview: How to use tag types and operators. Parameter Mapping: How to pull attributes from a visitors URL bar. Real-Time Page Tracking: How to track forms and events on your webpage. Click-to-Call: How to initialize calls programmatically from your webpage. Campaign Webhooks: How to trigger outbound webhooks during a call. Source Webhooks: How to update caller attributes prior to a call. Endpoint Webhooks: How to update caller attributes at the end of a call. Collaboration: How to collaborate with Publishers and Call Buyers. Integrating With Retreaver: How to connect with third-party platforms. Analyzing Calls: How to view your Retreaver call log. Troubleshooting Retreaver: How to resolve commonly asked questions.


View our support center to learn more.

Retreaver Support


Looking to learn more about call tracking?
Contact Retreaver and we can explore ways to implement your desired service. We're always working towards providing new solutions for our clients.


Need help implementing call tracking?
Contact our support team, we will respond quickly to resolve any technical issues. Our team is available to help your organization integrate your tech stack successfully.


Visit our Knowledge Base for more information:
The Knowledge Base provides several walk-through guides for our features.


Start Tracking With Retreaver Today.

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