Deliver Great Customer Service Through Call Tracking.

Personalize and guide caller experiences using Retreaver's interactive voice response and call routing features.

Personalizing your call engagements.

“A personalized and relevant phone call center experience can help you earn new customers and keep existing ones.”

Think With Google

Caller Experiences

Create individualized caller experiences to improve overall customer service, influence routing decisions and boost your revenue.

What Are Caller Experiences?


Think of the last time you were on the phone trying to finalize a purchase. You've been on hold for some time, you've answered duplicate questions and restated your request to the sales agent on the other line, possibly even several times already that day if you were shopping around. The last thing you want is to spend more time on the phone - you want quick, personalized and effective service!


Providing great customer service starts with a well crafted caller experience - by personalizing engagements, communicating with callers and guiding their call towards the right agent or department - you can ensure that your customers will be satisfied with the level of expedited service.


Callers want personalized experiences that factor in all the information they have provided including their product interest or desired service, account number and any other details critical to a particular call engagement. A well thought out caller experience will remove any friction between the customer and the final sale.


Retreaver provides several features that will enhance your caller experiences; Our call data gathering and processing service is second to none, communicate with your callers through interactive voice response, and route calls to the best person or department suited to take their call using our context-based call routing system.

View our 7 Ways Call Tracking Helps Scale Your Business article to learn more about what call tracking can do for your customers.



Main benefits of a well crafted call experience:


  • Gather and organize call data for each unique customer, then use it to accelerate sales tasks.
  • Communicate with callers using IVR to ask additional questions or convey important instructions.
  • Influence the routing decision of a call using our context-based call routing system.
  • Route calls to the best available agent or department line that is suited to handle that customer.
  • Create personalized engagements tailored to a customers specific needs and wants.
  • Automatically forward or resolve common caller questions or concerns using IVR decision trees.
  • Design efficient and consistent caller journeys using Retreaver's flexible call control systems.

How can you refine a Caller Experience?


The key to creating a professional caller experience is by utilizing valuable caller data. In order to personalize engagements or act on a particular call attribute, you will need to associate and attach that data to call using a concept of "Tags".


View our Tag Types & Operators guide to see all the available system tags that come out of the box with every call.


These tags can be used to construct descriptive caller profiles, personalize service, influence call routing decisions and strengthen your marketing analytics. Identify potential growth opportunities for your business by analyzing traffic sources or spotting common customer needs and wants - there is no limit to the amount of custom call attributes you can create or associate with a call.

View our How Consumer Insights are critical to your marketing success article to learn more about the value of consumer insights.
By knowing more about your customers and their desires, you will be better equipped to service their needs.







The Five Main components of a well designed Caller Experience:



1) Tagging and Tracking actionable caller attributes

Identify the context behind each call to deliver personalized service and reap the benefits of context based routing.

How To Add Data To Calls - Your calls contain valuable data, start using it!



2) Gathering data using Real Time Webpage Tracking

Automatically track every prospect that visits your webpage and simultaneously tag the data towards any generated calls.

How Real Time Page Tracking Can Increase Your Customer Service Experience - Make data driven decisions.



3) Communicating with callers using Interactive voice responses

Communicate and guide incoming callers through your call campaigns, use IVR to collect any last minute attributes.

What Are Prompts And How Are They Configured? - Effective caller communication is key.



4) Influencing a Call Flow using context based call routing

Deliver an individualized call flow experience based on the information you've gathered about the callers intent.

Routing Settings: How To Manage Call Routing Paths For Campaigns - Route calls to where they need to go.



5) Performing rapid Follow up actions through webhook events

Reconnect with missed callers or inform your team of any necessary follow up actions using webhook events.

How to ensure every call gets answered - A quick follow-up can be critical when finalizing a sale.




Deliver a first-class caller experience using retreaver

Let us provide you with the tools you need to deliver an exceptional caller experience for your prospects. Our user-friendly interface, customizable features, unparalleled call tracking and integration abilities will help any organization or marketer achieve their unique goals.




Retreaver Helps Campaigns Succeed

Book a demo with Retreaver and learn how to boost your audience reach today!

Popular Features for Caller Experiences

Retreaver provides several features to help you get that conversation going.

Dynamic Number Insertion (DNI)

Automatically replace numbers on landing pages with numbers to track visitors, personas, keywords, and other data with your calls.
Full web tracking capabilities

Track contact points across multiple pages and websites using parameter mapping and real-time page tracking to paint a complete call journey from first contact to sale.
Integrate form data

Append caller data from lead forms to the call, use it data to trigger sales agent follow ups, to greet them by name, and to enhance their profile.
Attribute-based call routing

Match leads to the best-matched buyer using any contact attribute as the basis for routing including geolocation, affiliate ID, offer, product, segment, and others.
SkipThrough IVR™

Adaptive IVR that only asks the necessary pre-qualifying questions for available buyers, and for attributes we don't already know about the caller.
Whisper caller data

Share information about a caller to the answering agent right before the call is connected so they may use the caller’s name, offer, or other attribute to personalize the call.

View our features page to learn more.



Popular Integrations for Caller Experiences

Retreaver can integrate with your favorite third party platforms to ensure you're making the most of your caller data.

HubSpot

HubSpot is a popular CRM provider, integrate Retreaver with HubSpot to automatically generate contact lists from each call or match information back to return callers.

Salesforce

Salesforce uses inbound call data to create contact lists, keep track of leads, pending sales or create follow up events.

ActiveCampaign

ActiveCampaign helps manage your marketing tasks, create new deals and build contact lists. Reduce your organizations workload while boosting your outreach potential.

Agile CRM

Agile CRM provides a one stop shop for all things CRM. Agile provide tools for workflow automations, sales tracking, email tracking and web analytics.

Gmail

Utilize gathered call data to create automated emails and follow up with leads, support or sales agents through Gmail using call event triggers.

Zendesk

Notify your support or sales teams automatically of any incoming calls that require assistance, create or update support tickets when connecting with an agent.

View our integrations page to learn more.





View our support center to learn more.


Retreaver Support


Looking to learn more about improving caller experiences?
Contact Retreaver and we can explore ways to implement your desired service. We're always working towards providing new solutions for our clients.


Need help enhancing your caller experiences?
Contact our support team, we will respond quickly to resolve any technical issues. Our team is available to help your organization integrate your tech stack successfully.


Visit our Knowledge Base for more information:
The Knowledge Base provides several walk-through guides for our features.


Start Tracking With Retreaver Today.