Think of the last time you were on the phone trying to finalize a purchase. You've been on hold for some time, you've answered duplicate questions and restated your request to the sales agent on the other line, possibly even several times already that day if you were shopping around. The last thing you want is to spend more time on the phone - you want quick, personalized and effective service!
Providing great customer service starts with a well crafted caller experience - by personalizing engagements, communicating with callers and guiding their call towards the right agent or department - you can ensure that your customers will be satisfied with the level of expedited service.
Callers want personalized experiences that factor in all the information they have provided including their product interest or desired service, account number and any other details critical to a particular call engagement. A well thought out caller experience will remove any friction between the customer and the final sale.
Retreaver provides several features that will enhance your caller experiences; Our call data gathering
and processing service is second to none,
communicate with your callers through interactive voice response, and route calls to the best person
or department suited to take their call using our context-based call routing system.
View our
7
Ways Call Tracking Helps Scale Your Business article to learn more about what call tracking can do
for your customers.
The key to creating a professional caller experience is by utilizing valuable caller data. In order to personalize engagements or act on a particular call attribute, you will need to associate and attach that data to call using a concept of "Tags".
View our Tag Types & Operators guide to see all the available system tags that come out of the box with every call.
These tags can be used to construct descriptive caller profiles, personalize service, influence call
routing decisions and strengthen your marketing analytics. Identify potential growth opportunities for
your business by analyzing traffic sources or spotting common customer needs and wants - there is no
limit to the amount of custom call attributes you can create or associate with a call.
View our
How
Consumer Insights are critical to your marketing success article to learn more about the
value of consumer insights.
By knowing more about your customers and their desires, you will be better equipped to service their
needs.
New to Retreaver Call Tracking?
Create your free account to claim a $5 credit on your account today. Your first call campaign is on us:
Creating call campaigns within Retreaver is quick and simple.
View our
"How
to create your first call tracking campaign"
guide to get started!
Identify the context behind each call to deliver personalized service and reap the benefits of context based routing.
How To Add Data To Calls - Your calls contain valuable data, start using it!
Automatically track every prospect that visits your webpage and simultaneously tag the data towards any generated calls.
How Real Time Page Tracking Can Increase Your Customer Service Experience - Make data driven decisions.
Communicate and guide incoming callers through your call campaigns, use IVR to collect any last minute attributes.
What Are Prompts And How Are They Configured? - Effective caller communication is key.
Deliver an individualized call flow experience based on the information you've gathered about the callers intent.
Routing Settings: How To Manage Call Routing Paths For Campaigns - Route calls to where they need to go.
Reconnect with missed callers or inform your team of any necessary follow up actions using webhook events.
How to ensure every call gets answered - A quick follow-up can be critical when finalizing a sale.
Let us provide you with the tools you need to deliver an exceptional caller experience for your prospects. Our user-friendly interface, customizable features, unparalleled call tracking and integration abilities will help any organization or marketer achieve their unique goals.
Book a demo with Retreaver and learn how to boost your audience reach today!
HubSpot is a popular CRM provider, integrate Retreaver with HubSpot to automatically generate contact lists from each call or match information back to return callers.
Salesforce uses inbound call data to create contact lists, keep track of leads, pending sales or create follow up events.
ActiveCampaign helps manage your marketing tasks, create new deals and build contact lists. Reduce your organizations workload while boosting your outreach potential.
Agile CRM provides a one stop shop for all things CRM. Agile provide tools for workflow automations, sales tracking, email tracking and web analytics.
Utilize gathered call data to create automated emails and follow up with leads, support or sales agents through Gmail using call event triggers.
Notify your support or sales teams automatically of any incoming calls that require assistance, create or update support tickets when connecting with an agent.
Looking to learn more about improving caller experiences?
Contact Retreaver and we can explore
ways to implement your desired service. We're always working towards providing new solutions for our clients.
Need help enhancing your caller experiences?
Contact our
support team, we will respond
quickly to resolve any technical issues. Our team is available to help your organization integrate your tech stack
successfully.
Visit our Knowledge Base for more information:
The Knowledge Base provides several walk-through
guides for our features.